SCHOOL POLICY
If the school’s policy differs from the state-specific policies, the state specific enrollment agreement and catalog shall supersede (replace) the school’s general policies.
ABOUT US
Summit RET’s foundation is rooted in the legacy of our leading professional education brands that have supported and nurtured real estate careers for decades.
This expertise fuels our commitment to delivering an outstanding online learning experience for every customer looking to begin, advance, and succeed in their profession. As a nationally approved real estate school Summit RET provides online courses for real estate agents,brokers,appraisers,and home inspectors.
Our online real estate course catalog is designed to prepare you for your exam, help you become licensed, and maintain your license through continuing education. Our real estate, appraisal, and home inspection pre- licensing courses satisfy the educational requirements for licensure by the appropriate jurisdictions and adhere to all state licensing requirements.
MISSION
Empower aspiring and accomplished real estate, home inspection, and appraisal professionals with the tools they need to succeed.
ADMISSION REQUIREMENTS
Admission is open to any qualified applicant. No qualified person may be excluded from enrollment on the basis of race, color, religion, gender, gender identity and/or expression, national origin, disability, marital status, sexual orientation, or military status.
APPLICANTS MUST MEET THE FOLLOWING REQUIREMENTS
SYSTEM REQUIREMENTS
To be a successful online learner, you will need access to a computer with the following:ENROLLMENT AND TUITION
Students may enroll in courses through SummitRET.com or (855) 765-0049. Certain states require a signed Enrollment Agreement and other disclosures to complete registration.
Training must be paid in full upon enrollment.
FINANCIAL AID
No financial aid is available for any courses offered by Summit RET
REFUND AND CANCELLATION
COURSE REFUNDS
Refunds less a $25 administration fee will only be given if written request is received within 3 days of registration. No refund will be given once you have attended a class or accessed final exam materials. No refund will be given for any books and/or course materials received.
Summit RET reserves the right to deny refund requests outside of the guidelines of this policy and/or charge a $25 usage fee if the online course has been accessed.
SHIPPING POLICY
Following are the terms and conditions that constitute our Shipping Policy (for orders containing hard copy textbooks) and purchased downloadable material.
DOMESTIC SHIPPING POLICY
Shipment Processing Time and delivery time of downloadable material
If our carrier is experiencing a delay in delivery, then shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Delivery Estimates
|
Shipment Method |
Estimated Delivery Time |
Notes |
|
UPS Ground |
3-5 Business Days |
NOTE: Orders placed after 3pm EST will not be processed and UPS Next Day 1-2 Business Days shipped until the following day. |
|
UPS Second Day |
2 Business Days |
|
|
UPS Next Day |
1-2 Business Days |
*Overnight delivery is only available for orders with delivery addresses within the continental United States.
**Delivery delays can occasionally occur.
INTERNATIONAL SHIPPING
Shipment Processing Time
All orders are normally processed within two (2) business days of purchase.
Orders are not shipped or delivered on weekends or holidays. Standard international shipping rates apply.
Estimated delivery time for international orders depends on Carrier. If shipping via UPS; delivery should occur 2-7 business days after processing.
COURSE EXPIRATION AND EXTENSIONS
All course lessons must be completed within 180 days (6 months) from the date of enrollment. Course access will expire at midnight on the 180th day after enrollment.
If you are unable to complete your course within the initial 180 days, then you may request a maximum of three 60-day extensions thereafter,when allowed by the regulatory body.1 If you are eligible to purchase an extension, then the first extension is free of charge and the second and third may be purchased at $50 each.
The maximum time to complete a course, including any eligible extensions and completion of the final exam, is 12 months (180 days + purchase of 3 60-day extensions).
The 60-day extension period begins from the date your course originally expires. It is your responsibility to contact Summit RET to request an extension. It is recommended you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension. Access to a course after the extension period(s) requires re-enrollment.2. A discounted re-enrollment fee of 50% of the original purchase price will be charged.
If you are not eligible for an extension due to regulatory requirements, then you will be eligible to re- purchase the course with a discounted re-enrollment fee of 50% off the original purchase price.
EXAMINATION AND GRADING
You must pass the course exam with a minimum score that is set by the Commission Rules in your state. All final exams are accessed via the LMS at the end of your course. If required by the applicable regulatory body, then you will receive notification your exam must be proctored. Some states require that your exam be proctored which means you are required to complete the examinations in the presence of another person.
Should you fail the exam, please contact the school to receive additional exam attempts. If required by the regulatory body, then you will be required to re-enroll and repeat the course from the beginning before taking the final exam again. A discounted re-enrollment fee of 50% of the original purchase price will be charged.
MONITORING PROGRESS
Summit RET innovative approach is entirely user-driven with a platform allowing learners to progress at their own pace. Learners range from beginners, those who want to build on their training, to veterans who would like a refresher course in best practices.
Summit RET ‘s learning management system (LMS) emphasizes teaching to mastery and fluency and giving the learner dynamic control of the learning process.
Each module or session:
No module may be completed until the stated learning objectives have been met. Students must satisfy the preset criteria for fluency and mastery.
COMPLETING THE COURSE
Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the “Introduction” lesson located at the beginning of each course. To receive your Completion Certificate, you must successfully:
REPORTING: If your course completion is required to be reported to the state, then please allow 2-3 business days for the school to report your completion.
Mandatory Timing Device and Student Inactivity
Some jurisdictions require that a timer be enabled. This timer, visible to the student, prevents click- through activity and requires the student to be in the course for the minimum time. Should the student remain inactive for longer than is reasonable without either advancing to the next screen and/or answering the questions which are posed periodically throughout the course, the timer will stop. This prevents students from logging time during an inactive period of the course.
SUPPORT
INSTRUCTOR SUPPORT
For questions regarding the course content, exam information, and/or mentorship, an instructor is available for assistance. Please contact amendez@summitret.com to communicate with an instructor.
TECHNICAL SUPPORT
For technical assistance, please call Summit RET (855) 765-0049 or email them at support@SummitRET.com. Technical Support is available to provide support during the following times:
Monday – Thursday: 8:00am to 7:00pm (Eastern)
Friday: 8:00am to 6:00pm (Eastern
Saturday and Sunday: Closed
Holidays are an exception to this schedule and times may vary.
When you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. To effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.
COMPLETION CERTIFICATE
Summit RET issues electronic certificates unless state regulations require otherwise.
Upon completion of all course requirements, a Completion Certificate will be unlocked and can be accessed in your student portal via the clickable image.
RECORD RETENTION
Student files are retained for the minimum time required by state regulations. Online student files are maintained in our cloud-based servers, and paper files are held at our corporate office.
Student records may be requested in writing by the student at any time. Student records are confidential. No records will be made available to employers, prospective employers, or other schools unless a written request has been made by the student.
Please visit our website to view our FERPA policy.
ADMINISTRATIVE OFFICE HOURS
Administrative offices are open Monday through Friday and are available to provide full student and graduate support during the following times:
Monday – Friday: 8:00am to 6:00pm (Eastern)
Saturday – Sunday: Closed
Phone: (855) 765-0049
Email: Support@SummitRet.com
Students enrolled in classes held over the weekends and during times not reflected above have access to trainer/trainers for support and other questions that may arise.
Summit RET will be closed for business the following holidays:
New Year’s Day
Martin Luther King Jr. Day
Memorial Day Fourth of July
Labor Day Thanksgiving
Day after Thanksgiving Christmas Eve Day
Christmas Day
New Year’s Eve Day
GREIVANCE POLICY
Students are expected to address any disagreements or conflict directly with the school. If the complaint cannot be resolved by management, then the student’s information will be forwarded to the leadership team for resolve. Please allow a minimum of 3 business days to receive communication from Summit RET. Every attempt at a satisfactory resolution will be made.
ACADEMIC INFORMATION
NON-DISCRIMINATION
Summit RET does not discriminate on the basis of race, color, religion, gender, gender identity and/or expression, national origin, disability, marital status, sexual orientation, or military status, in the establishment of fees, entrance qualifications, or standards for successful completion of any course.
It is expected students will conduct themselves in a professional manner and demonstrate respect for their instructors and fellow classmates. The school administration reserves the right to terminate a
student on any of the following grounds listed below. The termination notice will be in writing citing the reasons for termination. Tuition will be refunded according to the applicable refund policy.
Reasons for Termination:
DISMISSAL/READMISSION
Students who have been dismissed or terminated may be readmitted at the school director’s discretion.
SEXUAL HARASSMENT AND HAZING
The administration of Summit RET takes the issue of sexual harassment very seriously. Sexual harassment includes unwelcome sexual advances or offensive comments, gestures, or physical contact ofasexualnaturebetweenand/oramongstudentsandstaff. Sexual harassment or harassment because of age, race, color, religion, national origin, sexual orientation, gender, or disability, will not be tolerated. This includes any kind of intimidation or discrimination. Investigation of such concerns will be undertaken promptly and handled confidentially. Behavior denigrating the integrity of another student (hazing) will not be tolerated. If a student or employee feels he or she has suffered a form of discrimination or harassment, then the individual should immediately contact a supervisor or school director. Students or staff involved may be subject to termination or dismissal.
ATTENDANCE
To receive credit for a course, you must complete 100% of the course. Under no circumstances will credit be given for courses in which 100% of the lessons were not completed and/or the final exam was not passed. We do not have a leave of absence policy or probationary period.
Additionally, if a course requires a final exam, then the student will be required to pass that final exam. Information on the final exam requirements may be found in the course instructions. Final exam requirements vary depending on the regulatory requirements by state.
Disclosures
Summit RET makes no representations except as expressly set forth in this catalog, and under no circumstances does Summit RET make any claim, promise, or guarantee for employment or state licensure.
Summit RET reserves the right to change courses, start dates, tuition, and to cancel courses. Any changes will be made in accordance with State Board rules and regulations. The information contained in this policy is true and correct to the best of Summit RET’s knowledge.
1 Dependent upon student’s state’s requirements. Some states require that students who do not complete within the six-month timeframe restart the course from the beginning. Contact your school coordinator for details.
2 In the event of an extension or re-enrollment, it is the responsibility of the student to verify with a school representative that the course approval is still active.